Wednesday, September 9, 2009

An email from Dennis (Customer Care of Nasim)

Greetings from Nasim Mr Alan Wong,
Further to our meeting on the 4th September 2009, we wish to inform you that the After Sales Division is in the midst of obtaining approval for goodwill reimbursement on your battery.
We will update you as soon as we receive the approval. Thank you.
Best Regards,
Dennis Michael
Head Of  Department
Client Interaction Center (CLiC)
PEUGEOT CARELINE : 1-800-88-6292
FAX : 03-5569 0599
This is what I call good customer service. However, I do hope that Nasim will begin to be more proactive in handling all Peugeot owner's warranty issues. Dennis has taken the liberty to update myself on the status of the Battery issue which I had earlier.... Will keep you guys posted on the entire issue...

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